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Returns & Refunds

Returns
Our Return policy lasts 30 days. If 30 days have gone by since your purchase, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be  in the same condition that you received it. In other words it must be in the original packaging, unopened, unused or unworn or otherwise undamaged. Please do not send your purchase back to the manufacturer. All returns, whether a for a refund or exchange will incur a $50.00 restocking fee.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at aushb@yahoo.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at aushb@yahoo.com.au and we will provide you with return instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All returns must be shipped using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.